How to Handle Customer Complaints Like a Pro?
How to Give Great Customer Service ?
How to Respond to Complaints the Right Way in English
Handling Customer Complaints: Defusing Frustration
Here are five strategies that will help you handle a customer complaint in a smooth and professional manner:
Stay calm. ...
Listen well
Apologize
Acknowledge the problem. ...
Get the facts. ...
Offer a solution
Thank your customers for bringing that problems to your attention